The client is a consulting firm that specializes in regulatory compliance and legal services for life sciences companies. They provide guidance and support to pharmaceutical, biotech, and medical device companies in navigating complex regulations, compliance matters, market access strategies, and high-risk engagements in jurisdictions around the country and the world.
The organization had a SaaS platform, which provided a go-to source for compliance professionals looking for regulatory analysis of global, federal, and state life sciences laws relating to the marketing and sale of pharmaceuticals and medical devices. The system was starting to show its age and was not able to meet modern requirements around accessibility and mobile. Worse, the system was no longer intuitive to end users because new functionality being added was not envisioned when the system was first built. As a result, existing subscribers were expressing frustration and new subscriber growth had stalled.
Gavant modernized and rebuilt the software system leveraging infrastructure services on AWS. The user experience for searching and filtering through compliance data was completely reimagined, not only by simplifying the path to finding regulations, but additionally by presenting cross-references to related compliance data across other jurisdictions. Additionally, a responsive mobile interface created a more accessible experience for a broad class of subscribers.
The application was a big part of client’s marketing. Following the rewrite, the new user experience and smart search tools were a big appeal for new subscribers. By the end of the second year, the platform experienced 74% subscriber growth. And for the first time, compliance data could be added and managed dynamically by back-office personnel, saving tens of thousands of dollars in annual data update releases.