Manufacturing operations and supply chain management

The client is one of the largest manufacturers, importers, and distributors of synthetic fibers in North America, supplying materials used across the automotive, furniture, bedding, clothing, home decor, medical, filtration, and construction industries.

The company’s ERP system, handling sales orders, scheduling, import and shipment tracking, cost of sales, forecasting, and inventory management, had originally been built and supported by an outside vendor. That relationship broke down over time. Delivery timelines kept slipping, and what the vendor built increasingly missed how the business actually operated day to day.

On top of that strain, multiple instances of the system ran in parallel to support separate business units, each maintained largely on its own, which made the deployment pipeline complicated and expensive to keep running. The company needed a partner who could step in and stabilize day-to-day support first, with modernizing the underlying system as the goal once that footing was solid.

Gavant took over support first, focused on eliminating the outages and downtime that had become routine under the previous arrangement. From there, Gavant migrated the application off third-party hosting and onto modern cloud infrastructure built to scale performance against cost, completing the full migration in under two months, ahead of schedule.

With the infrastructure stable, Gavant turned to the application itself. Key workflows were redesigned to consolidate what had been spread across multiple views and screens, cutting down on repeated data entry and speeding up how staff moved through their daily work. Parts of the application that had been built as one large, tightly coupled system were broken into more independent, shared components, so the same underlying logic could serve multiple business units instead of being duplicated and maintained separately across each one, directly resolving the complexity that had made the original setup so expensive to run.

The company ended up with infrastructure it could rely on and an application that was faster to use and cheaper to maintain. Application performance increased 60%, infrastructure costs dropped 50%, and system outages, previously routine, dropped to zero. Consolidated workflows meant less duplicate data entry and faster execution across daily tasks, and shared, service-based components meant a change made once no longer had to be repeated across every business unit’s version of the system.

Throughout the engagement, even as priorities shifted and requests came in unpredictably, the client’s team consistently noted how smoothly things ran, a sharp contrast to the friction of the prior arrangement. Support carried on as a standing part of the relationship after the migration, the same day-to-day responsiveness that had been the point from the start.