Travel & Hospitality

Great experiences so people can enjoy the journey and the destination

Industry Challenges

Travel still revolves around meaningful human interactions. However, to be successful, companies need to create a balance between the technological innovations and the human element. Improving the customer experience must always be on the back of travel and tourism companies' minds when investing in technology.

Provide a personalized experience
93%
Know the customer
84%
Facing a competitive landscape
65%
Current Trends

Imagine checking into a hotel and using your phone as a room key instead of a traditional plastic card. Some hotels have already started implementing this, whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets.

The vision of the connected guest entails nearly every aspect of the guest experience. A smartly designed guest app could combine everything from deal notifications to hotel services to loyalty programs. If you see a guest used the group rate for a conference, you could use the app to electronically send your guest the event itinerary, complete with a map of meeting spaces where sessions will be held.

As Artificial Intelligence (AI) and Chatbots mature, we see an increase in more complex algorithms that perform complicated tasks, which should eliminate a lot of overhead costs associated with operations. Finding the balance between human hospitality service and technology is going to be key as hotels try to reduce operational costs while increasing guests' overall ratings.

Thanks to AI, operations which usually require human intervention and a lot of time to learn new skills can be automated, thus speeding up processes while improving quality and performance and decreasing costs.

Robots, connectivity, and the Internet of Things are all blending to create new retail opportunities across industries and this is ever true for hotels, airports and airlines.

Elite travelers could be recognized at the airport and provided exclusive discounts at the many retail establishments that have popped up at airports globally. Are travelers willing to trade privacy for a clear benefit? We’re already seeing biometrics-in-motion making a face into a boarding pass, eliminating the need to pull out your phone at the gate.

High-tech amenities are going beyond in-room iPads and Wi-Fi access. Major hotel companies are testing this out in various stages, allowing guests to adjust their room lighting, temperature and TV all from their smartphone. Some hotels are even dabbling in voice-activated technology, among other features, as a means to provide that extra personalized touch.

We're increasingly seeing the adoption of VR capabilities within the travel industry. For example, some travel companies are already using virtual reality travel experiences to allow people to experience aspects of a holiday, such as a trip to a famous attraction, using VR headsets and 360 video.

Meanwhile, other hotel booking websites are harnessing the potential of allowing people to use VR technology to explore virtual recreations of hotel rooms. This means that, rather than simply reading descriptions, customers will increasingly be able to experience hotel rooms for themselves, before they even book them.

Case Study

Air Travel & Alerts

The client is a software company. Gavant developed a sophisticated platform to provide frequent fliers with all available air travel information. The system aggregates data in realtime, enabling the user to have up-to-the-minute information on flight availability, awards and upgrades, fares and seat maps. A proprietary alerting system can even notify users when flights or seats become available.

Case Study

Weather Mapping

The client is a weather forecasting provider. Gavant modernized and rewrote a software system that enables fast access/viewing of weather and marine data with optimum route calculation. Built for both Windows and Mac platforms, this product runs directly on a ship’s computer to provide tools required for safe and efficient transit.

Case Study

Trip Tracking

The client is a software company. Gavant improved trip-tracking functionality on an existing software product and built a reporting module with custom visual report editor to enable customers' realtime visibility of fleet details and trip information and status.

Case Study

Local Event Finder

The client is a city business improvement organization. Gavant built an iOS/Android app to highlight the details of an arts and cultural event that takes place every month. The app gives visitors a more effective way to experience the event, providing tools for searching and mapping event activities throughout the city.

Case Study

Mobile Ordering & Fulfillment

The client is a software company. Gavant developed a software product to enable resorts and other facilities to provide a mobile ordering experience to guests. Guests can browse a menu on their mobile device and place an order while backend venue staff can fulfill that order. The result was increased efficiency in the kitchen operation and an improved guest experience.

Air Travel & Alerts
Weather Mapping
Trip Tracking
Local Event Finder
Mobile Ordering & Fulfillment
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Technology & Design

Digital Transformation

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