Our Process Ensures Project Success and Client Satisfaction

The best strategy for ensuring a successful software project starts with a well-defined process, one which is transparent enough to set meaningful expectations and to monitor how those expectations are being met along the way. At Gavant, it's not enough to talk about progress in a weekly status meeting. Where possible, we want to show progress. Seeing is believing and that facilitates immediate feedback at the time it is most cost-effective to be received, sooner than later.


Perhaps the most essential step in the process, discovery begins at our first meeting and sets the stage for all parties' expectations going forward. In these exchanges, we're looking to learn and getting to know your business. What challenges are you facing? How have you been addressing those challenges? Who are the stakeholders? What are your short- and long-term goals? Who is your competition? This strategic first step lays the groundwork for what to build, why to build it and how to measure the outcome in the end.


By this stage, we have context for the big picture and you see the value of Gavant as the right partner. Creating a blueprint for success is the next step. This is a formal process that solves for all the variables that go into a custom software solution. First, we look to solve for the "what". What users are interfacing with this? What use cases describe the workflows? What data is to be collected? What systems do we need to integrate with? As we collect this information, we map out the application, lay it out in wireframes and identify the components that are required. Next, we look to solve for the "how". How long will it take? How much will it cost? How will we roll it out? This establishes the accountable expectations for both parties and defines the parameters that influence a successful project.


Now the fun begins. In the design phase, we're crafting the user experience and bringing the concept to visual reality. Whether designing from the ground-up or using a template as a starting point, the UI elements begin to take shape and you start to develop a real picture of how the solution will look and feel. Of course, you as the client get to weigh in at all points, working with us to answer the important questions. Is this easy for the user to understand? Is the process the user goes through efficient and simple? Is the design clean and inviting? Is this representative of the physical and intrinsic elements of my brand? As a participant in this process, you see the expectations evolve, such that in the end, there can be no surprises with what has been developed.


The design comes to life. Content and programming transform your template into a finished, functioning application. While the design phase progresses, all the back-end structure and components begin to take shape. Integrations with third party systems like credit card processors and social sites become linked. Other custom components that are more unique to your solution go through architecture, design and implementation. Then as the UI elements begin to take firm shape, the user experience gets connected to the backend and what was previously visual is now functional. During development, we perform continuous testing in-house, both in the form of unit/integration testing and usability testing. Additionally, we provide you with direct access to the application so that you may participate in that process and confirm your expectations have been met.


Ready for prime-time, but now what? For some clients, a hosting environment is already in place and we're assisting their effort in rolling the final product out into that environment. For others, what's a hosting environment? We take on the responsibility of getting your application out there, taking into account the considerations of scalability, availability and other attributes that fit the expectations of a common consumer. More than that, we support your application moving forward by proactively monitoring the application's health and responding to inquiries and questions by you and your customers. And we provide a formal process by which you can file incidents to be addressed in the immediate term as well as ideas and consumer feedback that's to be considered on the next iteration of development.